With our cost effective Service Level Agreements, KaiTech can provide 24/7 support for a company's growing needs.
The Service Level Agreements incur no hourly rate charges or individual costs per support request. All labor is included in a flat fee.
This gives businesses budget flexibility and the comfort knowing that certain complex issues can be tackled no matter the timeline.
A lot of tech support issues can be resolved quickly by remotely accessing the employee machine to walk-thru the problem directly with the user.
KaiTech offers free Help Desk software for clients who opt into our cost effective Service Level Agreements. This allows company employees to request technical assistance by opening a support ticket within the Help Desk system.
We will answer the ticket and provide assistance. Once the issue is resolved the support ticket is then closed.
Company managers will be able to run reports from this system to see all support tickets that were requested by their employees for auditing purposes.
Employees also get to view their own tickets to see how a previous issue was resolved. In some cases, they're able to resolve the issue themselves, thus eliminating downtime and increasing productivity.