​Call Toll Free (877) 441-4334 for a free On-Site Systems Evaluation!

• With our cost effective Service Level Agreements, KaiTech can provide 24/7 support for a company's growing needs.
  

•  The Service Level Agreements incur no hourly rate charges or individual costs per support request. All labor is included in a flat fee.
  

• This gives businesses budget flexibility and the comfort knowing that certain complex issues can be tackled no matter the timeline.    
  

• A lot of tech support issues can be resolved quickly by remotely accessing the employee machine to walk-thru the problem directly with the user. 
  

• KaiTech offers free Help Desk software for clients who opt into our cost effective Service Level Agreements. This allows company employees to request technical assistance by opening a support ticket within the Help Desk system.
  

• We will answer the ticket and provide assistance. Once the issue is resolved the support ticket is then closed.
  

• Company managers will be able to run reports from this system to see all support tickets that were requested by their employees for auditing purposes.
  

• Employees also get to view their own tickets to see how a previous issue was resolved. In some cases, they're able to resolve the issue themselves, thus eliminating downtime and increasing productivity.